Frequently Asked Questions
Work
What does C180 really do?
We are a full-service digital agency. We provide digital creative services like brand books for social media. We offer content services for social media posts. We provide consulting on community management of your posts, scheduling, training, and strategy. We do web development, we construct landing pages and even wireframes to help you get the most out of your digital assets.
Do you build websites?
Yes, we decided that website development on WordPress is awful! We come from the belief that your website is your home on the internet or your headquarters. Without an excellent presence on your website, neither can you have a good social media presence.
Support
Do you have customer support?
Yes, we do offer 25/7 customer support. But we will not be able to resolve all issues immediately. So, we ask for a standard 24 hours for response time. We will monitor your assets free of charge. We will give you access to your data and Dashboard 24/7, and our chat is not a bot we have humans behind them to help address your concerns.
Do you have refunds?
We stand 100 percent by our work. IF you are not happy, we will give credit for monthly or future services. Since we rely on a worldwide team, it is difficult to return creative services. So, we will not refund the money, but we will provide credit. We realize the internet does shut off, and we want to make things right. We are growing, and we will never try to do anything intentionally incorrect or unethical. But, if that happens with one of our team members, we will always fix it and make it right.
After I pay how long does it take to get everything running?
You are up and running the same day. We will immediately give you access to your Dashboard180, several landing pages will be generated, and within 48-72 hours, you will have a competitor analysis. But the best part is that once you share your accounts with our platform, we will start archiving all your posts so that you can be compliant with sunshine laws, electronic filing disclosure laws, HIPPA, and even Sarbanes-Oxley laws.
Other
What is Social Media Sharing buttons?
There is a difference between posting your social media accounts on your website and integrating them with your website. Social Media sharing buttons allow the users to post content that you have preloaded in their messages for them to help advocate on your behalf by sharing them within a specific social media platform.
Do you create content in more than one language?
Yes, we are a cross-cultural digital agency and would be glad to help you post in Spanish, Portuguese, English, French, and even in Hindi. We have global teams, and we have talent from all around the world that we use. So, if your brand needs social media count in different languages, C180 can help.
What If I Still Want To Post On Social Media?
The best part is that we will only aide in your account management but never take over your account management. Any work requires approval and verification. Our methodology is based on best scientific practices, and our tactics are designed to help you generate a strong social media voice.
Wait... I still have questions!
We can help! Please send us an email or use our online chat to send a message.